Refund policy
Return & Refund Policy
At Gintuin Atbp, we take pride in the quality and authenticity of our gold jewelry. Each item is carefully inspected before shipment to ensure it meets our high standards.
No Return, No Refund
Due to the nature of our products and for hygiene and security reasons, all sales are final. We do not accept returns, exchanges, or refunds for change of mind, incorrect purchase, or buyer error.
Please ensure you read the product descriptions carefully and reach out to us with any questions before placing your order.
Damaged or Incorrect Items
In the unlikely event that your item arrives damaged or is not what you ordered:
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Notify us within 48 hours of receiving the item.
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Provide clear photos of the item and packaging.
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We will assess the situation and work with you to find a fair resolution, such as a store credit or replacement (if applicable).
Please note: Damage must be due to a fault on our end or during transit with verified proof.
Quality Assurance
All our jewelry is inspected and packaged securely to minimize the risk of damage. We encourage customers to choose signature-on-delivery and insurance options at checkout for added protection.
Contact Us
If you believe there is an issue with your order, please contact us immediately at:
Email: gintuanatbp@gmail.com
By placing an order with Gintuin Atbp, you agree to the terms of this Return & Refund Policy.